Seraphim Soul believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

1. Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

2. Seraphim Soul does not accept cancellation or refund requests for services like courses and reiki sessions.

3. In case of receipt of damaged or defective items please report the same to our team. The request will, however, be entertained once the merchant has checked and determined the same at his/her own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our team within 7 Days days of receiving the product. Our Team after looking into your complaint will take an appropriate decision.

4. In case of any refunds approved by the Seraphim Soul, it’ll take 9-15 days for the refund to be processed to the end customer.

A big thank you from team Seraphim Soul.